Try before buying
Every new account starts with 5 free credits. Use them to test chart capture, market structure, liquidity, technical analysis, news context and the output style before choosing a paid plan.
Transparent · Trial-first · Digital credits
Refund Policy built around a risk-free first try.
Signalogia gives every new user 5 free credits with the available analysis features enabled, so you can test the extension on real TradingView charts before purchasing a paid credit pack.
Free trial credits
No subscription
One-time credit packs
Security review support
Digital delivery
Signalogia credits unlock AI-assisted chart analysis. Once credits are delivered or consumed, server and AI-processing resources may already be allocated to your account.
Fair review
We review genuine payment issues, duplicate transactions, activation problems and security-related cases carefully so both users and the platform stay protected.
Use your free credits before purchasing a plan
Signalogia is designed so you do not need to pay blindly. When you sign up, you receive 5 free credits. These credits let you experience the actual Signalogia workflow: open a TradingView chart, run an AI-assisted analysis, review market structure and risk context, and decide whether the service fits your trading process.
Because this trial is available before purchase, we encourage every user to test Signalogia carefully before buying a paid credit pack. If the tool is not right for your workflow, you can simply avoid purchasing a plan.
Paid plans are digital analysis credits
Paid Signalogia plans provide digital credits for AI-assisted chart analysis. Credits are delivered to your Signalogia account after payment verification and plan activation. A credit may be consumed when an analysis is generated because the request uses server resources, AI-processing resources and account infrastructure.
For this reason, paid credit packs are generally non-refundable once they have been delivered to your account or used for analysis. This keeps the policy fair for users while protecting the platform from abuse, duplicate trialing and misuse of digital resources.
When refunds are normally not available
Refunds are normally not available in the following cases:
- You purchased after using the free trial credits and later changed your mind.
- Credits were delivered correctly to your account.
- Credits were used to generate one or more analyses.
- You did not like a specific market view, scenario, chart read or trading idea generated by the tool.
- You expected guaranteed trading profit, fixed signals or financial advice. Signalogia does not provide guaranteed outcomes.
- Your trading result was different from an analysis scenario. Markets are uncertain and all trading decisions remain your responsibility.
Important: Signalogia is an educational and informational analysis assistant, not a financial advisor, broker, signal seller or profit-guarantee system.
When a refund may be reviewed or approved
We may review and, where appropriate, approve a refund in situations such as:
Duplicate payment
You were charged twice for the same intended order and only one plan should have been purchased.
Payment-provider error
A payment was completed because of a technical/payment-provider issue outside your control.
Activation problem
Your payment is verified but the selected plan cannot be activated after reasonable support review.
Unmatched payment
The payment cannot be safely matched to a valid Signalogia account after verification.
Security decision
We identify suspicious activity and decide not to provide service for platform or user-safety reasons.
Required by law
Where mandatory consumer law requires a different outcome, those mandatory rights continue to apply.
Send clear payment details to support
To request a refund review, contact us through the support page or by email. Include enough information to verify the payment and account safely.
- Account emailThe email address used for your Signalogia account.
- Payment referenceTransaction ID, payment screenshot, invoice ID or payment-provider reference.
- Plan selectedThe plan or credit pack you intended to purchase.
- ReasonA short explanation such as duplicate payment, activation issue or unmatched payment.
Refunds must not be used to abuse digital credits
We may refuse service, pause activation, reverse credits or close accounts involved in suspicious activity, fraud attempts, payment abuse, chargeback abuse, fake account behavior, automated misuse, unauthorized resale or violations of our Terms of Service.
If we detect risk before plan activation, we may choose to refund the payment instead of activating the plan. This protects legitimate users, payment security and the Signalogia platform.
Approved refunds depend on the payment provider
If a refund is approved, the time it takes to appear in your account depends on your payment method, bank, card network, wallet provider or payment processor. We will process the approved refund from our side as soon as reasonably possible, but final settlement times are controlled by the payment provider.
This policy may be updated from time to time. The latest version will always be available on this page.
Last updated: July 6, 2026
Refund FAQ
Common refund questions
Can I try Signalogia before paying?
Yes. Every new account receives 5 free credits so you can test the extension, AI chart analysis workflow, supported markets and available analysis features before buying a paid plan.
Are paid credits refundable after purchase?
Because Signalogia sells digital analysis credits and each analysis consumes server and AI-processing resources, paid credits are generally non-refundable once delivered or used. Please use the free credits first to decide whether Signalogia fits your workflow.
When can a refund be approved?
A refund may be approved for duplicate payments, payment-provider errors, an order that cannot be matched to your account, a plan that cannot be activated after verification, or a security review where we decide not to provide service.
How do I request a refund review?
Contact support with your Signalogia account email, payment reference, payment date, plan selected and a short explanation. We review eligible requests as quickly as possible.
Does this policy affect mandatory consumer rights?
No. Where local law gives you mandatory rights that cannot be limited by this policy, those rights continue to apply.
Still deciding?
Test Signalogia with free credits first
Start with 5 free chart analyses, check whether the workflow fits your trading style, then purchase only if you want more credits.